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Refund and Alteration

Return and Change Conditions:

Return:

In case of any problems with the products you had bought from our online store, you can return it after delivery. Legal duration for return of the products is 14 days. So long as the product you have bought is still in resalable condition you can return or change the product within 30 days from the date of delivery, the process requiring the invoice.


The products you wish to return, shall be quickly and accurately checked by our relevant staff and your request shall be evaluated accordingly. 
The return you wish to make, has to comply with the provisions under “Distant Sales Agreement”, Article#13 for “Right of Withdrawal” and Article#14 for “The Products Which Are Not Subject To The Right Of Withdrawal”. The products which are meant for personal use, coffee and its associated products cannot be returned. If the products you wish to return, meet the requirements under "Distant Sales Agreement" , your refund will be made to the credit card which you had used during your shopping from our website.

Terms of Payment

• The return you wish to make, has to comply with the provisions under “Distant Sales Agreement”, Article#13 for “Right of Withdrawal” and Article#14 for “The Products Which Are Not Subject To The Right Of Withdrawal”.

• Legal Duration for Returns and Relevant Terms: Legal duration for returns is 14 days from the date of delivery. The products to be returned have to be sent along with all accessories, original packing and original copy of the invoice. Any requests to return product(s) without invoices are rejected.

• The products to be returned have to be in their original packing (If the original packing is deformed; or sticked cargo label or carton sealing tape the products shall not be accepted to be returned so they have to be packed without damaging,deforming,making marks of any kind on the actual packing, and shrink&stretch film can help with proper packing), the products have to be sent back with all accessory, packing and materials, physically undamaged, unused, and in resalable condition. The product has to be sent with its original packing. The returns which don’t include invoices are rejected. (If the products you received are gifts, then "So long as it suits terms and duration of change" you can perform return proceedings with delivery note only.) 

• As stipulated by “Distant Sales Agreement”; below products cannot be returned: 

     -The products which are at risk of quick expiry, not suitable for sending back, under risk of due expiry date 

     -Single use products

     -If the package is opened by the consumer; audio or visual recordings, software and computer related consumables

     -So as to protect the buyers’ hygiene; lower parts of underwear products cannot be returned if used at all. As for bikinis and swimming suits, it is possible to return the product so long as the protection tape is steady and present in its place.

     - The products meant for gift items and prepared specifically for persons; for new year, valentines day, mothers’ day etc.special days cannot be returned.

    - If our designers specially design product(s) for you then such products cannot be returned(Any designers listed under this category are included).

    - If a product is altered from the way it is presented for sale(i.e.a ring produced with a different measure than that of presented on website) i.e.accessories,bags and watches no returns are accepted.

    - The products which are damaged due to user error(dropping, hitting etc.) cannot be returned.

    - If the package of such are opened; cosmetic products, personal care products and perfumes cannot be returned.

-          Please do not apply carton sealing tape or cargo stickers on original packing. Otherwise no returns can be made.